Policies
Return Policy: Due to the nature of handmade products, we do not accept returns. We are fully committed to our customer's satisfaction and want you to enjoy our products. If you are in any way dissatisfied with your purchase please email us within two (2) days of receipt at contact@rrbeautystore.com. We reserve the right to decline the return/refund request. To be eligible for consideration, your item must be in the same condition that you received it and in the original packaging. Photos of damaged product is encouraged. Any item not in its original packaging or missing parts for reasons not due to our error will not be considered. Once your return is received and inspected, we will send an email to notify you of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will automatically be applied to your original method of payment, within fourteen (14) days. If you have not received your refund within the prescribed timeframe, first check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have already taken these measures & you still have not received your refund please contact us at contact@rrbeautystore.com
Shipping Policy: All products are handmade in small batches to maintain freshness, as a result all orders are shipped within 5-7 business days. Business days are Monday-Friday. No orders will be shipped on Federal holidays. During the holiday season please allow 7-10 business days for your order to ship due to the increased amount of orders being processed. You will receive a tracking number & estimated delivery date once order is shipped.
Lost Packages: Unfortunately, we cannot be responsible for lost or stolen packages when the item is confirmed as delivered. If your package is missing please contact us immediately and we will begin an investigation with the mail carrier to attempt to track down the package. Please make sure your shipping address is correct & your package will be delivered to a safe area. If you are concerned your package may be lost or stolen please contact us before placing your order & we will facilitate your order being delivered with a confirmation signature. Additional fees may apply.